Helping people through the Change Management process

As with any new ways of working, people require a number of different strategies to support them so that they can follow the desired course of action. When Meridian works with organisations, quite often the outcome is a change in working practices, implementation of a new system, or maybe encouraging the use of a system that is already in place but not universally employed. Whatever the issue, people are likely to be asked to do something differently.

Meridian recognises that for a ‘change’ initiative to be successful, a number of supporting ‘planks’ must be in place and it also needs to be driven like any other project. Our consultants are trained to develop the correct behaviours in our clients’ sales people and managers. We work through a three stage process involving firstly mechanical compliance, then understanding and finally utilisation. This means that when we leave a client to manage the ways of working for themselves, they are taking over the direction of a project with the engagement of the key stakeholders which has been through the majority of its teething troubles!